PRIVACY POLICY

Effective Date: September 29, 2026

At SoftLayerCo.world, operated by HOME FURNISHINGS INTERNATIONAL, LLC, we respect the importance of personal information and take reasonable steps to handle information responsibly.

This Privacy Policy explains what information we may collect through our website, how we may use it, when it may be disclosed, how we protect it, and certain rights that may be available to consumers under applicable privacy laws.

Our website primarily offers pet-related products, including pet food bowls, pet leashes, and pet beds.

1. Information We Collect

Depending on how you interact with our website, we may collect different categories of information.

Information You Provide Directly

This may include:

• Full name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number, if provided;

• Order details;

• Product selections;

• Customer-service correspondence;

• Information submitted through contact forms;

• Information provided when requesting a return, refund, replacement, or other assistance.

We collect information that is reasonably necessary to provide the services or products you request.

Transaction Information

When you place an order, payment-related information may be processed through payment providers or other service providers.

We may receive limited transaction information, such as payment status, transaction identifiers, billing details, or the last few digits of a payment instrument, depending on the payment method and provider.

We generally do not need to store complete payment-card numbers when payment processing is handled by an independent payment provider.

Automatically Collected Information

When you visit SoftLayerCo.world, certain technical information may be collected automatically, including:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Referring webpage;

• Pages viewed;

• Approximate access times;

• Website interaction information;

• Diagnostic and security information.

This information may help us operate, secure, troubleshoot, and improve the website.

2. How We Use Personal Information

We may use personal information for purposes including:

• Processing and fulfilling orders;

• Arranging shipment and delivery;

• Providing customer service;

• Responding to questions;

• Processing returns, refunds, replacements, and exchanges;

• Communicating about orders;

• Detecting fraud and suspicious transactions;

• Protecting website security;

• Maintaining business and transaction records;

• Improving website functionality;

• Understanding website performance;

• Managing customer communications;

• Complying with legal obligations;

• Establishing, exercising, or defending legal claims;

• Performing other activities reasonably necessary to provide requested products and services.

We seek to limit collection and processing to information reasonably necessary for the purposes for which it is processed, consistent with applicable law.

3. Cookies and Similar Technologies

SoftLayerCo.world may use cookies, pixels, tags, local storage, analytics technologies, or similar tools.

These technologies may be used to:

• Keep the website functioning;

• Remember selected preferences;

• Maintain shopping or checkout functionality;

• Understand website traffic;

• Detect technical problems;

• Improve website performance;

• Measure marketing effectiveness where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Service Providers

We may share personal information with vendors and service providers that help operate our business.

These parties may include:

• Payment processors;

• Shipping and fulfillment providers;

• Website hosting providers;

• Technology providers;

• Analytics providers;

• Customer-service platforms;

• Fraud-prevention providers;

• Professional advisers;

• Security providers.

Service providers may access information only as reasonably necessary to perform services for us or as otherwise permitted by law.

5. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law;

• Respond to lawful requests;

• Protect our rights or property;

• Investigate suspected fraud;

• Prevent unauthorized activity;

• Protect the security of our website;

• Establish, exercise, or defend legal claims;

• Protect customers, employees, service providers, or other persons.

Florida law expressly recognizes certain processing necessary to fulfill requested products or services, comply with law, prevent fraud, and protect system security.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot promise absolute security.

Our security measures may include access controls, authentication procedures, system monitoring, vendor controls, encryption or secure transmission technologies where appropriate, and other reasonable safeguards.

Florida law requires applicable controllers to maintain reasonable security practices appropriate to the volume and nature of personal data involved.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Completing transactions;

• Providing customer support;

• Maintaining business records;

• Resolving disputes;

• Detecting fraud;

• Complying with tax, accounting, legal, or regulatory requirements;

• Enforcing agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Florida Consumer Privacy Rights

Where the Florida Digital Bill of Rights applies to our processing activities and you qualify as a covered consumer, Florida law may provide rights concerning personal data.

These may include rights to:

• Confirm whether personal data is being processed;

• Access personal data;

• Correct inaccuracies;

• Delete certain personal data;

• Obtain a portable copy of personal data;

• Opt out of certain targeted advertising;

• Opt out of the sale of personal data;

• Opt out of certain profiling activities;

• Exercise additional rights concerning sensitive data where applicable.

The availability of a particular right depends on applicable law, the circumstances of the request, and any statutory exceptions.

9. How to Submit a Privacy Request

To submit a privacy-related request, contact:

[email protected]

Please identify the type of request you are making and provide enough information for us to reasonably authenticate the request.

We may request information necessary to verify your identity before responding to certain requests.

Florida law requires applicable controllers to provide secure and reliable methods for submitting consumer rights requests and does not permit requiring creation of a new account solely for exercising those rights.

10. Appeals

If applicable law gives you a right to appeal a decision regarding a privacy request, you may contact us using the information above and identify the original request and the decision you wish to appeal.

We will review the appeal in accordance with applicable law.

11. Children's Privacy

Our website is intended for general consumers and is not directed specifically toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe a child has provided personal information inappropriately, please contact us.

12. Third-Party Websites

Our website may contain links or integrations leading to websites or services operated by third parties.

We are not responsible for the privacy practices, security practices, content, or policies of independent third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

13. Do Not Track

Because browser-based "Do Not Track" mechanisms may operate differently across devices and services, our website may not respond to every browser signal in the same manner.

Where applicable law requires recognition of a particular privacy preference signal, we will process that signal as required by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services, or legal obligations change.

Where required by applicable law, we will provide appropriate notice of material changes.

The updated version will be posted on SoftLayerCo.world with a revised effective date.

15. Contact Information

Privacy questions and consumer privacy requests may be directed to:

HOME FURNISHINGS INTERNATIONAL, LLC
8041 Fisher Island Drive
Miami Beach, FL 33109
United States

Email: [email protected]
Contact Person: Christopher Michael Newton