Shipping policy

SHIPPING POLICY

Effective Date: September 29, 2026

At SoftLayerCo.world, we understand that ordering a pet product is often connected to an immediate need—a new feeding bowl for a growing companion, a replacement leash for daily walks, or a comfortable bed for a pet's favorite resting place.

This Shipping Policy explains our shipping charges, order processing practices, delivery expectations, and procedures for addressing delivery problems.

1. Free Shipping

Standard shipping is free on eligible orders of $10.00 or more.

We do not add a standard shipping charge to qualifying orders simply because of the destination within our normal delivery area.

2. Shipping Fee for Orders Under $10

For orders with a merchandise subtotal of less than $10.00, a $5.99 shipping fee will apply.

The applicable shipping charge will be displayed during checkout before the order is completed.

3. Order Processing

Orders are normally processed after successful payment authorization and completion of the necessary order checks.

Processing time may vary depending on:

  • Product availability;

  • Order volume;

  • Payment verification;

  • Warehouse operations;

  • Weekends and holidays;

  • Address verification;

  • Unexpected operational conditions.

An order confirmation indicates that we have received the order. It does not necessarily mean that the order has already shipped.

4. Shipping Confirmation

When available, a shipping confirmation may be sent after the order has been transferred to the applicable carrier.

Tracking information may take some time to become active after a shipping label is created or after the carrier receives the package.

5. Delivery Estimates

Delivery estimates are estimates rather than guarantees unless a specific guaranteed delivery service has been expressly purchased and confirmed.

Actual delivery may be affected by:

  • Carrier capacity;

  • Weather;

  • Holidays;

  • Address problems;

  • Transportation delays;

  • Regional disruptions;

  • Security inspections;

  • Incorrect or incomplete customer information;

  • Events beyond our reasonable control.

6. Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please carefully review:

  • Street number;

  • Street name;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code;

  • Recipient name.

If an address is incorrect, contact us immediately at [email protected].

Once an order has entered shipment, we may be unable to change the destination.

7. Lost, Delayed, or Misdelivered Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check:

  • Your front door or designated delivery area;

  • Mailroom;

  • Parcel locker;

  • Household members;

  • Neighbors;

  • Building management;

  • Carrier delivery notices.

If the package remains missing, contact us so we can determine the appropriate next step.

8. Damaged Packages

If a package arrives visibly damaged, customers should photograph the external packaging and product condition before disposing of packaging materials where practical.

If the product itself is damaged, contact:

[email protected]

Please provide your order number and photographs showing the problem.

9. Incorrect or Missing Products

If your package contains the wrong product or appears to be missing an item, contact us promptly.

We may request photographs of the package, shipping label, packing materials, and received merchandise to investigate the fulfillment issue.

10. Multiple Shipments

Some orders may be fulfilled in more than one shipment.

If products are shipped separately, you may receive separate tracking information.

A package arriving separately does not necessarily mean that another item has been lost.

11. Delivery Restrictions

Certain destinations may be subject to carrier restrictions or operational limitations.

If we cannot reasonably ship an order to the address provided, we may contact you for an alternative arrangement or cancel the affected order with an applicable refund.

12. Customer Responsibility After Delivery

Customers should promptly inspect pet products after delivery.

For products such as leashes and pet beds, inspect seams, fasteners, clips, straps, fillings, and other components before allowing an animal to use the item.

For pet food bowls, inspect the product for cracks, breakage, sharp edges, or other visible defects before use.

13. Returns and Shipping

Shipping rules for returned products are governed by our Return and Refund Policy.

A customer-requested return may involve return shipping costs unless otherwise provided by that Policy or required by law.

14. Shipping Policy Changes

We may revise this Shipping Policy when our carriers, fulfillment arrangements, product range, or legal obligations change.

The current version posted on SoftLayerCo.world will apply to applicable orders, subject to mandatory legal requirements.

15. Shipping Contact

For questions about delivery, tracking, shipping charges, or address issues:

HOME FURNISHINGS INTERNATIONAL, LLC
8041 Fisher Island Drive
Miami Beach, FL 33109
United States

Email: [email protected]
Contact Person: Christopher Michael Newton