RETURN AND REFUND POLICY

Effective Date: September 29, 2026

At SoftLayerCo.world, we want every order to arrive ready to become part of a comfortable, practical, and happy home for both you and your pet. Whether you have purchased a pet food bowl, a walking leash, or a cozy pet bed, we understand that the right product needs to meet your expectations in quality, appearance, size, and everyday usefulness.

This Return and Refund Policy explains when an item may be returned, how to request a return, and how refunds are handled.

1. Eligibility for Returns

Unless otherwise stated on the applicable product page, eligible merchandise may generally be returned within 30 calendar days after delivery.

To qualify for a return, the product should:

• Be unused and in clean, resalable condition;

• Be free from excessive pet hair, stains, odors, scratches, chewing, or other signs of use;

• Include its original packaging, labels, accessories, and components where reasonably possible;

• Not have been intentionally damaged after delivery;

• Be accompanied by sufficient order information for us to identify the purchase.

Because our products are intended for use by pets, hygiene and safety are especially important. A product that has been substantially used by an animal may not be eligible for return if accepting it would create sanitation, quality-control, or resale concerns.

2. Pet Products and Hygiene Considerations

Pet food bowls, leashes, and pet beds can come into direct contact with animals, food, saliva, fur, dirt, and outdoor environments.

For this reason, customers should inspect products carefully immediately after delivery. Please do not allow your pet to use an item if you believe you may need to return it.

A pet bed that has been slept on, a leash that has been used outdoors, or a food bowl that has been used for feeding may be considered used merchandise and may be excluded from a standard change-of-mind return.

This restriction does not limit any rights you may have regarding defective, damaged, incorrectly supplied, or otherwise nonconforming merchandise.

3. Damaged or Defective Merchandise

If your order arrives damaged, defective, incomplete, or materially different from the product you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number;

• The name of the affected product;

• A description of the issue;

• Photographs or video showing the condition of the product and packaging, when available;

• Any relevant shipping or delivery information.

Depending on the circumstances, we may offer a replacement, replacement component, return authorization, refund, or another appropriate resolution.

Customers should not discard damaged merchandise or packaging before contacting us unless keeping the materials is impractical or unsafe.

4. Incorrect Item Received

If we send an item that differs from the product ordered, please contact us before returning it.

We may request photographs of the product, packaging, shipping label, or other information needed to investigate the fulfillment error. When an error is attributable to us, we will work with you to provide an appropriate resolution.

5. How to Request a Return

To begin a return request, contact:

Email: [email protected]

Please include:

Subject: Return Request – [Order Number]

Your message should contain your full name, order number, product name, reason for the requested return, and any photographs that may help us evaluate the request.

Do not send merchandise to the return address before receiving return instructions when return authorization is required.

6. Return Address

Authorized returns should be sent to:

HOME FURNISHINGS INTERNATIONAL, LLC
8041 Fisher Island Drive
Miami Beach, FL 33109
United States

We may provide specific return instructions for particular orders or products.

7. Return Shipping Costs

For a standard customer-requested return, including a return based solely on preference, sizing, appearance, or change of mind, the customer may be responsible for return shipping costs unless otherwise stated.

If the merchandise is defective, damaged upon arrival, incorrectly supplied, or the return is otherwise attributable to an error on our part, we will determine the appropriate shipping arrangement on a case-by-case basis.

Original shipping charges, if any, may not be refundable unless required by applicable law or unless the return is caused by our error.

8. Refund Processing

Once an authorized return is received and reviewed, we will determine whether it qualifies for a refund.

Approved refunds are generally issued to the original payment method. The timing for the credit to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

A refund confirmation from us does not necessarily mean that the funds will appear in your account immediately.

9. Partial Refunds

Where appropriate, a partial refund may be considered when merchandise has a minor issue that does not require a complete return and the customer agrees to keep the product.

Any partial refund is discretionary unless otherwise required by applicable law or an express product warranty.

10. Non-Returnable Situations

A return may be declined where merchandise:

• Has been substantially used;

• Shows pet hair, stains, odors, chewing, tearing, scratching, or other animal-related wear;

• Has been washed or altered in a manner inconsistent with the product instructions;

• Is returned without required components;

• Has been damaged after delivery through misuse or improper handling;

• Is returned outside the applicable return period without an applicable exception;

• Cannot reasonably be resold because of hygiene or condition concerns.

These exclusions do not eliminate rights relating to products that are defective or otherwise fail to conform to applicable legal requirements.

11. Exchanges

Exchanges may be available depending on inventory.

If the desired replacement item is unavailable, we may offer a refund or another available resolution.

12. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible at [email protected].

We will make reasonable efforts to accommodate cancellation requests received before an order has entered fulfillment or shipment. Once an order has shipped, cancellation may no longer be possible and the applicable return procedure may apply.

13. Abuse of the Return Process

We reserve the right to review unusual or repeated return activity for signs of fraud, abuse, misuse, or conduct inconsistent with this Policy.

Any action taken under this section will be subject to applicable law and will not affect rights that cannot lawfully be waived.

14. Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, payment systems, or applicable legal requirements.

The version posted on SoftLayerCo.world will generally govern transactions occurring after its effective date, subject to applicable law.

15. Contact

Questions regarding returns or refunds should be directed to:

HOME FURNISHINGS INTERNATIONAL, LLC
8041 Fisher Island Drive
Miami Beach, FL 33109
United States
Email: [email protected]
Contact Person: Christopher Michael Newton